FAQs

FAQ

1.How do I place an order online?

(1) Choose the products (the appropriate quantities, sizes, etc) you want to purchase, add the item to your cart. 

(2) Click the Checkout button. 

(3) Confirm your delivery information, make sure that your billing address matches the shipping address. Then you can proceed to checkout. 

(4) You can confirm you payment information and choose your payment method. Enter your redemption code if you have one. 

(5) Check the order information before submitting. You need to fill in your credit card information and make sure that the information is authentic and matching. 

(6) Then you receive an email confirmation of the order.


2.Is it safe to use my credit card?

It is safe to use your credit card. Bc our secure socket layer (SSL) is the industry standard and the best software for e-commerce transaction.It will encrypt your credit card number and details.


3. What are your payment terms?

We are currently using Transferwise and Westion Union to receive money for your order. Please watch carefully the tutorial video to make a correct payment!


4.Tracking Methods

It takes about 10-15 days to arrive at your door, besides, we will process the order within 5 days. In most cases items are received within 10 days, but we say 15 days in case of delays. We will ship your order via EMS, DHL, FEDEX. After your order is dispatched, we will offer the tracking can monitor your number.You goods through the following website.  DHL website:  http://track.dhl-usa.com/TrackByRef.asp?nav=TrackByRef  or  http://www.dhl.com/en.html . If you have to pay the customs fees and taxes. We can assist and pay 10-15 USD for you to pay this fee. 


5. What are your shipping rates?

The postage depends on the amount of orders. We will provide you tracking number via email when your products are shipped. We strongly recommend that you place your order at least 3 weeks before major holidays to allow sufficient time for delivery as possible.


6. Can I exchange or cancel an order?

When an order is sent from our site, we tend not to modify or cancel your order. The order will be processed automatically as soon as you click "check out". You can contact our customer service if you want to make a change as soon as you want to modify. However, because of the foregoing, we can not guarantee that your order will be changed. We send the products after your order with us in a few hours.


7.Return policy

We do not accept to return goods in case you are not satisfied with the product or not like the product anymore. Just in case our product has a serious fault and cannot be repaired, please contact our customer service staff to solve it within one week! All items sent back to us must be in original condition: not worn, altered or washed, with all tags attached. You should pay the shipping fee and we will charge you 20% of your order amount as our restocking fee . If the parcel reached you, but you do not want to sign this and return the package to us, we will charge you 20% of the order amount as our fee.


9. How to get wholesale price?

If you buy more than 6 pieces together, we can offer you wholesale prices. And you should talk with our customer service. By the way, wholesale only accept Western Union and Transferwise . The wholesale price depends on the quantity of your order.